Full-Time Clinical/Optical Store Assistant Position – Eyetelligence

Full-Time Clinical/Optical Store Assistant Position

Eyetelligence, founded in 2019 and based in Melbourne, Australia, specializes in developing AI-based clinical decision-making tools for healthcare professionals, particularly in ophthalmology. The company focuses on non-invasive, point-of-care technology to diagnose various eye diseases, including diabetic retinopathy and age-related macular degeneration, through algorithmic retinal image analysis.

In May 2023, Eyetelligence secured a $12 million investment from Ascertain, a partnership between Aegis Ventures and Northwell Health, to expand its innovative solutions.

In October 2024, Eyetelligence underwent a significant rebranding, changing its name to Optain to reflect its evolving mission and global expansion. This rebranding aligns with the company’s goal to make preventive eye care more accessible by placing advanced diagnostic tools in the hands of clinicians worldwide.

Optain’s technology aims to shift healthcare from reactive to proactive by enabling early detection and treatment of eye diseases, thereby improving patient outcomes.

Optain’s AI-enabled products have already been commercialized in Australia, with partnerships including Bupa Optical and the optometry chain George & Matilda. The company is also expanding its presence in New Zealand, Europe, Japan and the United States. By integrating advanced AI algorithms with retinal imaging, Optain empowers healthcare providers to detect eye diseases earlier and more accurately, facilitating timely interventions and enhancing patient care.

Pay: $18–$25 per hour

Job Type: Full-time

Shift and Schedule:

• Late morning shifts (10:00 AM – 6:00 PM)
• Sunday and Monday: Closed
• Closed on all long weekends

Location:
8-2901 Markham Rd, Scarborough, ON

Benefits (As Highlighted in the Job Description):

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Flexible schedule
• On-site parking
• Paid sick leave (3 days after one year of service)
• Paid time off
• Store discounts
• Vision care

Mandatory Requirements:

1. LinkedIn Profile: Applicants must provide an updated LinkedIn profile link, including a profile picture.
2. Residency: Candidates must hold Canadian Permanent Residency or Citizenship.
3. Experience: At least two years of continuous healthcare operations experience is required.
4. Proximity to Work: Applicants must reside within 15 kilometers of the clinic.
5. Education: A Bachelor’s Degree is mandatory.
6. Skillset: Strong mathematical, computer, business writing and typing skills. Testing will be conducted during the interview process.

About Eyetelligence:

Eyetelligence is a leading eye care provider dedicated to delivering high-quality, affordable and professional eye care services.

• Mission: Delivering excellence in eye care with professionalism, friendliness and compassion.
• Focus: Patient satisfaction and education are at the core of Eyetelligence’s approach.
• Team: Consists of skilled physicians, assistants and ancillary staff.
• Innovation: Staying at the forefront of technology and prioritizing ongoing education for the team.

Eyetelligence does not hire part-time workers or students. Additionally, the clinic does not sponsor LMIA for international applicants.

Job Responsibilities:

Patient Interaction and Booking

• Answer phone calls professionally and book patient appointments.
• Process voicemails, emails, digital faxes and social media inquiries following clinic guidelines.
• Greet patients warmly and build rapport to ensure a pleasant experience.
• Conduct patient recalls and book follow-ups as required.
• Send appointment reminders through SMS, email and phone calls.

Operational Duties

• Operate medical equipment in the pre-test area (training provided).
• Validate patient data, including demographic and insurance details, in the EMR system.
• Ensure patients fill out required forms correctly and attach them to the appropriate classification in their records.

Insurance and Payments

• Perform insurance predetermination and reconciliation.
• Send electronic claims to insurance providers.
• Collect payments and ensure invoices are reconciled.
• Email final invoices to patients.

Optical Store Assistance

• Assist patients with frame and lens selection based on prescriptions provided by physicians.
• Create invoices for services and products.

Clinic Maintenance and Inventory

• Maintain clinic cleanliness and adhere to high hygiene standards.
• Monitor inventory levels and place orders as necessary.

Communication and Collaboration

• Schedule specialist appointments and communicate with patients using established protocols.
• Assist management and physicians with various requests.
• Participate in team meetings, personal development initiatives and training programs.

Technology and Record Keeping

• Transfer and document medical information in patient records within the EMR system.

Compensation and Benefits:

Wages and Bonuses

• Hourly rate: $18.00–$25.00 per hour (based on experience).
• Additional pay includes:
  • Bonus pay
  • Commission pay
  • Overtime pay

Vacation and Holiday Policies

• Two weeks of vacation to start, increasing to three weeks after two years of service.
• Annual closure from December 24th to January 1st. High-performing employees with over a year of tenure receive a full week’s pay as a Christmas bonus.

Paid Sick Leave

• Three paid sick days for employees who have been with the clinic for over a year.

Medical Benefits

• Medical benefits commence after completing one year of service.

Inclusive Hiring Information:

Eyetelligence is committed to diversity and inclusivity, ensuring all qualified applicants are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability status.

Additional Application Details:

Flexible Language Requirements

• French is not required for this position.

Application Questions:

• Are you located within 15 kilometers of the clinic?
• Provide your updated LinkedIn profile link.

Work Environment:

• In-person work at the Scarborough clinic location.

Experience Requirements:

• Minimum two years of experience in healthcare operations (required).

Expected Hours:

• 35–40 hours per week

Education:

• Bachelor’s Degree (required).

Application and Start Date Details:

• Application Deadline: January 31, 2025
• Expected Start Date: February 11, 2025

For more details or to apply, visit Eyetelligence.ca

Frequently Asked Questions (FAQ)

1. What is the hourly pay for this position?

The hourly pay ranges from $18 to $25, depending on experience.

2. What are the mandatory qualifications for this role?

Applicants must have Canadian Permanent Residency or Citizenship, a Bachelor’s Degree and a minimum of two years of continuous healthcare operations experience.

3. Does Eyetelligence provide visa sponsorship (LMIA)?

No, Eyetelligence does not sponsor visas or provide LMIA for international candidates.

4. What benefits are offered for this position?

Benefits include company events, dental care, extended health care, employee assistance programs, paid sick leave, store discounts, on-site parking and vision care.

5. Are part-time or student workers eligible for this role?

No, Eyetelligence does not hire part-time workers or students for this position.

6. What is the work schedule for this role?

The schedule includes late morning shifts (10:00 AM – 6:00 PM), with the clinic closed on Sundays, Mondays and all long weekends.

7. Where is the clinic located?

The clinic is located at 8-2901 Markham Rd, Scarborough, ON, at the Markham/Scarborough border.

8. Is training provided for medical equipment usage?

Yes, all necessary training and certifications required by Eyetelligence will be provided and paid for by the company.

9. Does the company offer paid vacation?

Yes, employees receive two weeks of vacation to start, increasing to three weeks after two years of service. The clinic is also closed from December 24th to January 1st, with high-performing employees receiving a full week of paid Christmas leave.

10. Is there an opportunity for career growth in this position?

Yes, Eyetelligence offers opportunities for career development in healthcare and supports ongoing education and certifications.